Text messages

Last updated November 13, 2026

SEOchat texts business owners about their account, and texts their customers a review request when the owner asks us to. No one at SEOchat reads these by hand. The same assistant that runs the in-app chat sends and answers them.

What we text

• Account texts to the owner: a weekly results summary with a link, replies when they text us, and the confirmation after they opt in.
• Review requests to a customer, only on the Growth plan, and only after the owner tells us that customer agreed to hear about their visit. One request and one reminder three days later. No discounts or rewards for reviewing.

How often

Owners typically get a few messages a week, depending on how often they text us. Customers get at most two messages about a visit. Message and data rates may apply. Consent to texts is not required to buy SEOchat, and it is not a condition of getting a review link.

How to opt in

Business owners opt in by adding their mobile number in SEOchat Settings (or during the setup chat) and checking the consent box, which is not pre-checked. We then send one confirmation that repeats how to opt out. Customers are opted in by the business they visited. We do not buy lists, and we do not text a customer just because we have their number.

STOP, HELP, and canceling your plan

• Reply STOP to opt out of texts. We stop texting that number. Email and the in-app chat continue.
• Reply HELP for help, or email support@seochat.com.
• Reply START to opt back in after a STOP, if you had already agreed to texts.
• Reply CANCEL to cancel your paid plan. We text back and ask you to reply YES before anything is canceled. The plan then stays active through the end of the period you already paid for.

STOP, HELP, and START apply to texting. CANCEL applies to the subscription. They are not the same thing.

Sample messages

• SEOchat: you are signed up for account texts (weekly results and replies). Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. seochat.com/sms
• SEOchat weekly, Northside Dental: Top 3 on Maps 2/8. AI mentioned you 1/4. 47 reviews (4.8★). https://seochat.com/r/… Reply STOP to opt out.
• SEOchat for Northside Dental: thanks for your visit. If you have a minute, a Google review helps neighbors find a local business: https://search.google.com/local/writereview?placeid=… Reply STOP to opt out.

Quiet hours

Weekly results and review requests go out between 9am and 8pm in the timezone you pick in Settings. Until you pick one, we only send when it is daytime in both Eastern and Pacific time. Replies to a text you just sent can go out right away.

Privacy

We do not share your mobile number or your texting consent with anyone for their own marketing. Details are in the privacy policy and the terms of service.